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ServiceNow Help Article Connector

Easily sync help articles from ServiceNow to Yext

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Its cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

If you use ServiceNow for Customer Service Management, you may be storing support content - such as Help Articles - in ServiceNow. The ServiceNow app will automatically sync all of your Help Articles from ServiceNow into the Yext Knowledge Graph on an hourly basis. Now you can keep your support content up to date in Yext to power internal search experiences for your customer support team using Yext Answers. Employees can use Yext Answers to quickly find responses to customers’ questions using the Help Articles (alongside other data) that are syncing to your Knowledge Graph.

Please note: ServiceNow is not responsible for the privacy, security, or integrity of any customer data once it has left the ServiceNow platform. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

  1. To get started, navigate to the App Directory in your Yext account, find the ServiceNow app, and click “Install”.
  2. Click “Install on Yext.” You will be prompted to authorize the app using your Yext credentials.
  3. Provide your ServiceNow instance name, username, and password in the spaces provided.
  4. Click “Save.” The app is now syncing your help articles from ServiceNow to Yext!