Knowledge Assistant
The Knowledge Assistant messaging interface allows users to interact with the Yext platform straight from their phones. It can be accessed through Facebook Messenger and SMS. Use it to view and update entities, upload images, respond to reviews, fetch analytics, ask field users for content, and more.
Knowledge Nudges
Administrators can utilize Knowledge Nudges to collect the information they need from any user through a one-time collection or recurring reminders for stale data. For example, if you choose to have field users update their holiday hours, it is easy to send a friendly reminder to make the changes right on their phone.
Custom Branding
The Knowledge Assistant allows administrators to customize the Support Email and Login URL. Partners have the ability to have users reach out to a separate support team with questions, like your brand's support team or one of Yext's Concierge Services teams.
Review Response
Your users have busy schedules and are not always sitting behind a computer. Responding to reviews and questions in a timely manner goes a long way toward satisfying customers, and the Knowledge Assistant makes it as easy as sending a text.
Access Controls
Stay in control of your data while empowering your users with access controls. Allow users full account approval, edit-only, view-only, and asset-only permissions. Permissions can be set based on folders and entities. This is the same functionality that is available in the rest of the platform.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Increase sales
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.
