Today, customers can — and do — engage with your restaurant brand through countless digital channels. They're still reading Google reviews and checking out recommendations in apps like Yelp and OpenTable. But, more and more, customers search for restaurants on social media and prompt AI tools for new dining experiences.
Now, there are more ways than ever for a customer to find a brand during their customer journey. As a marketer, surfacing across all of them — with updated and accurate brand information — is a massive job.
And it's crucial. For restaurants, showing up with the right information at the right time can make a customer choose your location over a competitor. In fact, 91% of customers say it's important for brand information to be accurate when they're deciding where to shop, stay, and eat. Meanwhile, 64% choose a different brand if their search reveals incorrect or missing information.
Here's what marketers need to do to stand out and drive revenue in this new era of local SEO.