Dime uses Yext to update and maintain important brand information across the entire Knowledge Network — approximately 175 digital services globally, including Google, Amazon Alexa, Apple, Bing, Facebook, Yahoo, and Yelp. Dime also uses Yext to manage and respond to online customer reviews, and to provide a convenient and intuitive search experience on its own website.
"The communities we serve are getting a lot more accustomed to asking the Alexas and Siris of the world various questions — whether it be personal, like 'how much is in my checking account?' or 'can I transfer money between one account to another?' all the way up," explains Raitano. "It's all about convenience. Knowing that we have partners like Yext makes it that much easier to keep up with the technology that our community is looking for."
"Dime is fortunate to have an outstanding leadership team that understands the importance of technology and the value it brings to our customers from a convenience standpoint," he continues. "Under the leadership of our CEO Kenneth Mahon, President Stuart Lubow, CTO Michael Fegan, and CMO Steven Miley, these individuals allow my digital marketing team at Dime to be a leader within the banking space, and as innovative as possible with bank products and services."