Transforming the Support Tech Stack With Yext and LivePerson | Yext

Transforming the Support Tech Stack With Yext and LivePerson

Thursday, August 20th at 1pm ET / 10am PT

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Consumer behavior is changing. Customer care tickets are skyrocketing as people ask businesses more questions than ever during the rapidly-evolving global pandemic. But calling an 800 number or engaging in an online chat isn’t the answer. Most people want to solve their own problem, before resorting to customer care outreach. In fact, 39% of people would rather clean a toilet than make a phone call to an Interactive Voice Response system.*

Strong consumer preference, coupled with the significant costs of high-touch care means brands need to rethink their approach to customer service. Join Yext and LivePerson as we explore how to reimagine the customer care model by tapping into a brand’s most important asset — its website.

In this webinar, you’ll discover:

  • How to leverage strategic assets in your customer care mix, like your website and conversational tools, to empower self-service
  • How marketers and customer care professionals can jointly leverage data and insights across their departments to create a seamless customer care experience
  • How Yext and LivePerson are transforming the tech stack to anticipate and meet intent — reducing customer churn and lowering support costs

*2017 Aspect Consumer Experience Index

Kirsty Traill
VP, Client Advocacy
Jennifer Kline Shernoff
VP of Product Management

Let’s Get Started

See firsthand how the Yext Search Experience Cloud can help you meet your customers at their moment of intent.

What you’ll get with a live demo:

  • Bring the conversational experience of leading search engines to your website, apps, and more.
  • Publish verified answers and drive high-intent traffic to your website from third-party search engines, voice assistants, maps, apps.
  • Control all the facts about your business online from one platform, saving time and resources while delivering an exceptional customer experience.
  • Improve your business’s reputation online so that consumers become customers.

Today’s customer journey starts with a question and consumers expect answers. Are you answers-ready?

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What you’ll get with a live demo:

  • Bring the conversational experience of leading search engines to your website, apps, and more.
  • Publish verified answers and drive high-intent traffic to your website from third-party search engines, voice assistants, maps, apps.
  • Control all the facts about your business online from one platform, saving time and resources while delivering an exceptional customer experience.
  • Improve your business’s reputation online so that consumers become customers.

Today’s customer journey starts with a question and consumers expect answers. Are you answers-ready?

Join thousands of happy customers:

AutoNation
Steward Health Care
T-Mobile
Ben & Jerry's