So, where do you start? Whether you're an urgent care center, a specialty practice, or a major hospital system, these strategies will help you surface more often and deliver a better patient experience.
1. Audit your listings: You cannot win if your basic details aren't rock-solid — plain and simple.
Your hours, specialties, accepted insurance, and service offerings all need to be consistent and current. One missing detail could be the reason AI recommends the practice down the street instead of you.
Make sure every location is accurately listed on Google, Apple Maps, Bing, Yelp — and especially healthcare-specific sites like WebMD and Vitals.com.
And if you have a national organization with many locations? Verifying listing accuracy isn't just about visibility — it's about trust. AI and traditional search engines rely on structured, verified data to determine what's relevant and reliable.
2. Create content tied to real patient needs — and geography: If you're serious about showing up when it matters, you need content that's hyper-specific to your patient's needs — and their geography. Think content like:
Seasonal health alerts (e.g., flu season clinics, allergy treatment promos)
Location-specific FAQs ("Does your downtown office offer telehealth appointments?")
Detailed profile pages that spotlight your doctors and specialists
Announcements for events like free screenings, wellness fairs, or seminars The more rich, local, contextual content you publish, the better your odds of showing up in AI search results.
3. Speak the language patients actually use: Patients don't search like doctors. They don't type "pediatric otolaryngologist urgent care." They type "ear infection doctor for toddler open today." Which means, if your content only mirrors clinical language, you're missing out.
Use real patient questions from FAQs, appointment requests, chat logs, and call transcripts to shape how you talk about your services. The more natural the language, the more findable your content becomes. Tools like Google's "People also ask" can be a gold mine, too.