Video

Reimagining Financial Services Marketing in the AI Era

Join First Horizon and Yext in a forward-looking conversation on how this regional bank is using AI-powered tools, personalized digital experiences, and integrated platforms.

Join First Horizon and Yext in a forward-looking conversation on how this regional bank is using AI-powered tools, personalized digital experiences, and integrated platforms.

In this conversation, you'll learn:

  • 🔄 How First Horizon evolved its marketing strategy post-merger, in response to market volatility

  • 📱 The bank's approach to balancing paid, earned, and owned media in brand engagement

  • 🧠 Why AI-powered search and generative tools like ChatGPT are critical to client trust and content accuracy

  • 🛠️ The power of Yext + Hearsay to enable dynamic microsites, loan officer visibility, and compliant social media

  • 🧩 Key challenges in system integration and how First Horizon is unifying CRM, content, and engagement via "FH360"

  • 🏆 Best practices for marketing transformation and cross-functional collaboration in a regulated industry

🎥 Watch now to explore how First Horizon is navigating generative AI, digital client journeys, and a modernized tech stack to shape the future of financial services engagement.

Nick Burgess
VP, Social Media and Email Marketing
Megan Milbourne
Senior Customer Success Manager
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