Foster Collaboration and Scale Support with Community Search

Search through your web community's posts and surface answers that come directly from your own users.


Maximize the value of your most engaged customers


of millennials try to solve problems on their own by searching for answers in online communities*


of customers want to solve as many issues as possible via self-service options**


of B2B firms use communities to inform their customers of additional products and services***

Empower users to be partners in issue resolution

Increase customer retention and loyalty

Set your customers up for success by making it easy to find both answers and inspiration within community posts.

Reduce support-related costs

Achieve long-term cost savings by crowdsourcing support from your most active community members.

Provide a better CX

Highlight content and recommend answers based on community post threads that have historically solved customer problems.

Enable ticket deflection

Tap into the collective knowledge of your customer base to help users self-serve and prevent ticket creation.

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.

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Centralize all support content in an AI-ready knowledge base. A graph-based “one-stop shop” for all the information your support teams need.

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Deliver relevant search results from in-depth articles with developer doc search. Keep developers engaged and satisfaction rates high.

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Resources for Customer Support