Schedule your personal demo

Learn how the Yext Answers Platform enables brands to capture and retain consumer traffic from all corners of the web.

What happens next?

  • A team member will schedule a short call to align on your brand's digital strategy.

  • We'll follow up with a personalized search consultation to identify gaps in your online performance.

  • Finally, you'll get a live demo of the Yext solutions that best serve your business goals and target audiences. Today, all customer journeys start with questions. Answer them with Yext.

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Explore the Answers Platform

Answers

A powerful search engine on your website to drive business.

Listings

The best way to get discovered online everywhere it counts.

Knowledge Graph

Ground control for your most important business information.

Pages

Customizable web pages built for discovery and conversion.

Reviews

Easily monitor, manage and improve your online reputation.

Analytics

Performance results and customer insights in an instant.

Under the Hood

Packages

Choose the right plan for your business.

App Directory

Connect Yext to the business tools and tech you already use.

Knowledge Network

Direct integrations with 100+ global maps, apps, search engines, and more.

Content

Explore Our Content Library

The leading destination for what's happening in search.

Subscribe to the Blog

Get weekly posts to better your business right in your inbox.

Read Customer Stories

Learn how brands are winning big in search.

Search Data Hub

Gain valuable insight into customer behavior with our interactive dashboard.

Training

Become a Hitchhiker

Access our self-serve training platform and community of power users.

Get Help

Need a hand? Get the answers to your product questions.

API & Developers

Build on the Yext Knowledge Graph

All About Yext

Mission

Yext is the next big thing in search.

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The latest financial information/

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News and noteworthy

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The next big thing in your career.

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Find or become a Yext partner.

See how Yext can transform your search experience anywhere people ask questions about you
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  • Home
  • Solutions
  • Community Search

Foster Collaboration and Scale Support with Community Search

Search through your web community's posts and surface answers that come directly from your own users.

Maximize the value of your most engaged customers

%

of millennials try to solve problems on their own by searching for answers in online communities*

%

of customers want to solve as many issues as possible via self-service options**

%

of B2B firms use communities to inform their customers of additional products and services***

Empower users to be partners in issue resolution

Increase customer retention and loyalty

Set your customers up for success by making it easy to find both answers and inspiration within community posts.

Reduce support-related costs

Achieve long-term cost savings by crowdsourcing support from your most active community members.

Provide a better CX

Highlight content and recommend answers based on community post threads that have historically solved customer problems.

Enable ticket deflection

Tap into the collective knowledge of your customer base to help users self-serve and prevent ticket creation.

Query RulesDynamic RerankingAdvanced Analytics

Hardcoded, customized business rules that trigger an action in the results when certain search criteria are present.

Learn More

Machine learning automatically reranks product results based on user engagement data

Learn More

Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.

Learn More

Explore other support solutions from Yext

Help Site Search
Case Form Deflection
Agent Desktop Search
SEO for Help Center
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*Zendesk | **Zendesk | ***Higher Logic