Support & Services
Built to help you maximize the value of your investment
At Yext, our customers’ success is our own success, and we invest heavily into our Support and Services teams. Our team is built to help you get the most out of Yext, every step of the way — from implementation, to Yext customization, to new feature adoption.
Beyond providing timely answers to product questions, the Yext team offers expert advice in a one-on-one advisory capacity — helping to ensure you correctly and efficiently manage all of the public facts about your brand.
Support
Our goal at Yext is to help our clients maximize their results from day one. Basic Support, which is included in all Yext packages, provides access to highly skilled support resources to help optimize their digital presence. For clients that prefer a more hands-on approach, Yext offers Premier Support that include platform customization, a prioritized response queue, custom reporting, and much more. From platform assistance through hands-on strategic platform optimization, choose the Yext plan that will fit your needs.
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Basic Support
Included with all packages
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Premier Support
All features included in Basic plus:
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| Contact Support |
By Chat or Email
During business hours Monday-Friday
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By Phone
During business hours Monday-Friday
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| Target Response Time |
< 2 Business Days
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< 8 Business Hours
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| Platform Assistance |
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| Data Quality Review |
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| Self Service Documentation and Guides |
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| Multi-Language Support |
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| Prioritized Response Queue |
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| Designated Platform Expert |
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| Dedicated API Support |
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| Platform Customization |
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| Custom-built Dashboards |
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White Glove Services
Rolling out any new solution to your franchisees or local managers can be a challenge. It can include product launch, ongoing support, and the addition of new products and features as the solution grows within your organization. Yext White Glove Services is a support partnership that is purpose-built for businesses that want to maximize the success of their program and provide field users with the expertise to help optimize their digital presence with Yext.
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Platform Assistance
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One-on-one Training & Advisory
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Content Approvals
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Managed Review Response
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Program Promotion
Professional Services
Yext has years of experience building over 300,000 webpages for clients across virtually every industry including the world’s largest brands and Fortune 100 companies. The Professional Services team leverages the wealth of knowledge gained through building those websites, along with expertise on the latest search engine changes to help you optimize your site for views, clicks and conversions.
By working with the Yext Professional Services team you are working with experts that not only build beautiful custom pages but also know how to leverage the technology deliver an amazing brand experience.
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Implementation
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Ongoing Maintenance
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Local SEO Optimization
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Custom Builds
“Truth be told the enormity of what Yext offers is not something that the folks within our four walls have the bandwidth to focus on. We had to find a vendor who'd be our watchdog for us — hold our hand, ensure we are doing the right things. Yext has done that for us, and then some. Everyone on the team from top to bottom is fantastic.”
“The service element of what Yext offers is a really big deal. From day one, the Yext team showed such a willingness to solve my core problems. They are forward-thinking and consistently go above and beyond to make sure we are optimizing our local presence and identifying potential opportunities for improvement. We rarely have to ask the questions because they continually anticipate what we're looking for.”
“Upon meeting the team, I realized Yext offers huge value beyond great technology. It was clear from the get-go that Yext is a strategic partner and has a vision. That makes it no surprise that Yext now offers us a platform around which an ecosystem is developing.”
Are you a professional marketer, digital agency, or SEO?
Grow your business and become a Yext Partner. In addition to the top-notch technology in the packages above, Yext Partners receive tools, training, and support to guarantee success, including product and sales training, white-labeling options, and a mobile-optimized scan to help you drive leads.
