Customer Story

Challenger School Delivers Better Information to Parents, Boosts Search Ranking With Yext

With Yext, Challenger School reaches more parents with the right information online, leading to more clicks, calls, and school tours.
25% year-over-year growth in direction clicks
31% year-over-year growth in website clicks
36% year-over-year growth in phone call clicks
Industry
Education (Private School)
Size
26 Private School Locations
Headquarters
Sandy, Utah
The Challenge
Challenger School sought a more efficient way to manage key school-related information — like snow day closings — while also improving its search ranking for branded and unbranded queries.
Products

Founded in 1963, Challenger School is an independent, non-profit private school that operates 26 campuses in California, Idaho, Nevada, Utah, and Texas. Headquartered out of Sandy, Utah, the school serves children in preschool through grades K–8, providing a bedrock of education in reading, composition, math, and history, with a particular focus on phonics. 

Challenger sought a better way to deliver the right information to parents online.

Challenger School has been around for more than 50 years, and its network of campuses has grown to 26 — with more locations opening this year. Challenger has always felt confident in its model and curriculum, but in the digital age, the school faced a few challenges on the marketing side. It needed a way to more efficiently disseminate important campus-specific information online — such as snow day closings — and its marketing team was small compared to its number of campuses.

“We know how parents find us, obviously — we have digital advertisements going for specific keywords, and we try to rank organically for important searches,” explains Joe Sloan, Digital Marketing Manager at Challenger School. “But we have so many campuses and so much information to manage, and only limited manpower.”

How Challenger increased efficiency and delivers perfect answers everywhere online.

Sloan knew that the foundation needed a more efficient, user-friendly way to update its brand information and improve its search ranking as a result. With Yext, any team member can easily update Challenger School’s information so that it’s correct and consistent across the school’s website and third-party channels  providing answers whenever and wherever existing or prospective parents search for information. 

“We need to make sure that our profiles and our web presence are buttoned up, especially on third-party sites,” Sloan says. “It’s nearly impossible to manage all those different profiles, especially for 26 campuses. With Yext, we can easily handle 75 profiles for 26 campus locations. The difference is just astronomical. And having that accurate map information — having accurate names, addresses, and phone numbers across all these profiles — is key to showing up in search.” 

“No matter where a parent is coming from — whether they have done a Google search or found us through the Yellow Pages — we know we have the same messaging and that we’re directing them towards the correct page on our website. That’s all thanks to Yext.”
Joe Sloan Digital Marketing Manager

Challenger made 51K updates in 8 months and now ranks for more unbranded queries.

Since launching with Yext, Challenger School has made over 51K updates to its listings in 8 months. This has helped the school deliver more accurate information to parents when they search for information — driving more high-intent actions in search results, like clicks to the website and clicks-to-call. Additionally, 35% of search queries the school has appeared for since launch have been unbranded, meaning that Challenger School has also improved its visibility for prospective parents who are searching for a query like “private school” rather than “Challenger School” itself. 

“Since we’re a bit of a larger school system, we have a different formula, where we’re trying to get parents to an individual campus page as quickly as possible,” Sloan says. “So it’s really crucial that — in addition to having all these unique profiles with the correct information, we’re driving the traffic where we would like them to land. We always want them to start on a specific campus page, because it helps individualize the school system and directs parents to the specific campus that would be closest to them, or most likely a good fit. Yext makes that process simple.”

Results

Since launching in June 2019, Challenger School has driven over 218K clicks to its listings, which is a YoY growth rate of 27%, in 8 months. This included 25% YoY growth in direction clicks, 31% YoY growth in website clicks, and 36% YoY growth in phone call clicks. Since launch, Challenger School has also experienced over 10.6M impressions on its listings — a YoY growth rate of 79%Challenger School has optimized for, and sustained increased visibility in the Google SERP. Since launch, 35% of search queries that the school appears in have been unbranded.

More Customer Stories

Brookdale

Brookdale Brings New Life to Senior Living Through Search Discoverability With Yext
Read More

School of Rock

School of Rock Partners With Yext to Engage Local Customers and Increase Search Visibility
Read More

Kampgrounds of America

Kampgrounds of America Creates an Engaging Search Experience With Yext
Read More
See how your business can deliver verified answers to searching consumers, helping drive discovery and revenue.

Get Started