Support & Services
Built to help you maximize the value of your investment
At Yext, your success is our success. Our Support, Implementation, and Services offerings are built to help you get the most out of Yext, every step of the way.
Support
Support
All Yext packages include Basic Support, which gives you access to highly skilled support resources to help put official answers about your business everywhere. Clients who prefer a more hands-on approach can take advantage of Premier Support, which includes a prioritized response queue, live platform assistance, custom reporting, and much more.
Features | Basic Support Included with all Yext packages. Some features require specific Yext products. | Premier Support For direct enterprise customers only. |
|---|---|---|
Contact Supporti Get support from Yext’s team of experts.x | By email During business hours Monday-Friday | By phone or email During business hours Monday-Friday |
Authorized Support Contactsi The number of users on your team who may contact Yext Support.x | 2 | 6 |
Target Response Time | Within 2 business days | Within 8 business hours |
Community Accessi Take advantage of Yext’s world-class help site, which includes documentation and training for everything from implementation to platform optimization.x | ||
Multi-Language Supporti Available in English, Italian, German, Spanish, French, and Japanese.x | ||
Access to User Creation & User Uploadi Give your team access to Yext by creating and uploading new users, as well as updating existing user information.x | ||
Access to Entity Uploaderi Keep your content up to date by easily adding and updating entities through Entity Uploader.x | ||
Access to API Documentation and Integration Guidesi Learn how to integrate Yext with your current systems with Yext’s comprehensive API documentation and Integration Guides.x | ||
Access to Developer Consolei Get assistance with creating and managing Yext-supported apps that help integrate with other systems and vendorsx | ||
Critical Publisher Outage Monitoring and Resolutioni Our Support team will monitor our publisher integrations and escalate for resolution in the event of any outages. Requires Listingsx | ||
Access to Standard Dashboards and Insightsi Get a holistic view of how your business appears across the web.x | ||
Prioritized Response Queuei Get your questions answered with escalated priority in support queues.x | ||
Case Management and Ticket Trackingi We’ll manage, prioritize, and review your tickets on a recurring basis.x | ||
Live Platform Assistancei We’ll guide you through screenshare or phone walkthroughs on platform functionality as needed.x | ||
Developer Supporti We’re here to help you with any Yext-based development project. Our technical experts will answer any questions and guide you through integration best practices.x |
For information on the above packages and more, contact our Support specialists.
Implementation
Yext is here to help you get up and running quickly, so you can maximize time to value. Our implementation services vary based on how much customization you’d like to add to your Yext-powered landing pages or search experiences, and how hands-on you and your team would like to be.
Services include:
Answers Setup
Pages Template Setup (Basic)
Pages Template Build (Advanced)
Locator Build
Branding Setup
ETL Build
Custom Home Screen Implementation
Managed Services
Beyond implementation, the Yext Professional Services team can help define your strategy, structure your content, built custom integrations, and more.
Delivered via professional services hours
Strategy
Data Modeling
Data Cleansing & Loading
Design
Project Management
Development
Configuration
Monitoring
Optimization
Search Engine Optimization (SEO)
Additional Services Available
Managed Duplicate Suppression
Managed Review Response
White Glove Services
For clients who want Yext to help their field users — like franchisees, agents, advisors, or local managers — get the most out of Yext
Rolling out any new solution to your franchisees or local managers can be a challenge. Our White Glove Services team can help maximize the success of your program and provide field users with guidance and expertise to drive success with Yext.
Available Services:
Program Promotion
Platform Assistance*
One-on-One Training & Advisory*
Content Approvals*
*Available to individual field users
Truth be told the enormity of what Yext offers is not something that the folks within our four walls have the bandwidth to focus on. We had to find a vendor who'd be our watchdog for us — hold our hand, ensure we are doing the right things. Yext has done that for us, and then some. Everyone on the team from top to bottom is fantastic.
The service element of what Yext offers is a really big deal. From day one, the Yext team showed such a willingness to solve my core problems. They are forward-thinking and consistently go above and beyond to make sure we are optimizing our local presence and identifying potential opportunities for improvement. We rarely have to ask the questions because they continually anticipate what we're looking for.
Find the right Yext plan for your business
Find the right Yext plan for your business
Are you a professional marketer, digital agency, or SEO?
Are you a professional marketer, digital agency, or SEO?
Grow your business and become a Yext Partner. In addition to the top-notch technology in the packages above, Yext Partners receive tools, training, and support to guarantee success, including product and sales training, white-labeling options, and a mobile-optimized scan to help you drive leads.