Support & Services

Built to help you maximize the value of your investment

At Yext, your success is our success. Our Support, Implementation, and Services offerings are built to help you get the most out of Yext, every step of the way.


All Yext packages include Basic Support, which gives you access to highly skilled support resources to help put official answers about your business everywhere. Clients who prefer a more hands-on approach can take advantage of Premier Support, which includes a prioritized response queue, live platform assistance, custom reporting, and much more.

Basic Support

Included with all Yext packages. Some features require specific Yext products.

Premier Support

For direct enterprise customers only.

Contact Supporti
Get support from Yext’s team of experts.x

By email

During business hours Monday-Friday

By phone or email

During business hours Monday-Friday

Authorized Support Contactsi
The number of users on your team who may contact Yext Support.x



Target Response Time

Within 2 business days

Within 8 business hours

Community Accessi
Take advantage of Yext’s world-class help site, which includes documentation and training for everything from implementation to platform optimization.x
Multi-Language Supporti
Available in English, Italian, German, Spanish, French, and Japanese.x
Access to User Creation & User Uploadi
Give your team access to Yext by creating and uploading new users, as well as updating existing user information.x
Access to Entity Uploaderi
Keep your content up to date by easily adding and updating entities through Entity Uploader.x
Access to API Documentation and Integration Guidesi
Learn how to integrate Yext with your current systems with Yext’s comprehensive API documentation and Integration Guides.x
Access to Developer Consolei
Get assistance with creating and managing Yext-supported apps that help integrate with other systems and vendorsx
Critical Publisher Outage Monitoring and Resolutioni
Our Support team will monitor our publisher integrations and escalate for resolution in the event of any outages. Requires Listingsx
Access to Standard Dashboards and Insightsi
Get a holistic view of how your business appears across the web.x
Prioritized Response Queuei
Get your questions answered with escalated priority in support queues.x
Case Management and Ticket Trackingi
We’ll manage, prioritize, and review your tickets on a recurring basis.x
Live Platform Assistancei
We’ll guide you through screenshare or phone walkthroughs on platform functionality as needed.x
Developer Supporti
We’re here to help you with any Yext-based development project. Our technical experts will answer any questions and guide you through integration best practices.x

For information on the above packages and more, contact our Support specialists.


Yext is here to help you get up and running quickly, so you can maximize time to value. Our implementation services vary based on how much customization you’d like to add to your Yext-powered landing pages or search experiences, and how hands-on you and your team would like to be.

Services include:

  • Answers Setup

  • Pages Template Setup (Basic)

  • Pages Template Build (Advanced)

  • Locator Build

  • Branding Setup

  • ETL Build

  • Custom Home Screen Implementation

Contact Us
Managed Services

Beyond implementation, the Yext Professional Services team can help define your strategy, structure your content, built custom integrations, and more.

Delivered via professional services hours

  • Strategy

  • Data Modeling

  • Data Cleansing & Loading

  • Design

  • Project Management

  • Development

  • Configuration

  • Monitoring

  • Optimization

  • Search Engine Optimization (SEO)

Additional Services Available

  • Managed Duplicate Suppression

  • Managed Review Response

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White Glove Services

For clients who want Yext to help their field users — like franchisees, agents, advisors, or local managers — get the most out of Yext

Rolling out any new solution to your franchisees or local managers can be a challenge. Our White Glove Services team can help maximize the success of your program and provide field users with guidance and expertise to drive success with Yext.

Available Services:

  • Program Promotion

  • Platform Assistance*

  • One-on-One Training & Advisory*

  • Content Approvals*

*Available to individual field users

Contact Us

Find the right Yext plan for your business

Are you a professional marketer, digital agency, or SEO?

Grow your business and become a Yext Partner. In addition to the top-notch technology in the packages above, Yext Partners receive tools, training, and support to guarantee success, including product and sales training, white-labeling options, and a mobile-optimized scan to help you drive leads.