Search for Salesforce Service Cloud

Simplify self-service and enable both customers and agents to find direct, actionable answers to support questions.

Yext Search for Salesforce Service Cloud adds a world-class search experience to your help site, case form and agent console, seamlessly integrated with the Service Cloud suite.

Meet new customer expectations — and keep agents equipped for success — with AI search


of questions could be answered by direct answers*


of people who search for 'remote support' or 'remote help' click through to Yext AI search results*


of consumers expect pandemic-era customer contact levels to remain or grow**

Deflect tickets and delight customers with Yext

Yext AI search understands natural language questions, interprets user intent, and delivers contextually relevant, direct answers. Help your customers and agents find the information they need, when they need it — all within your Service Cloud suite.

Improve case deflection and reduce resolution times

Solve repetitive, high volume questions instantly and prioritise live service interactions for more complex issues.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering direct answers to your customers' questions across your Service Cloud support experiences.

Provide a superior CX

Highlight content and recommend answers based on what has historically solved customer problems.

Import content from anywhere and manage your data at scale

Map relationships and display results from any support-related content, whether or not it lives in Service Cloud today.

Schedule your personal demo

Learn how the Yext Answers Platform empowers customers and agents to self-serve. What happens next?

  • A team member will schedule a short call to align on your customer support workflows.

  • We'll follow up with a personalised search consultation and demo of the Yext support solutions that best serve your customers and support agents. Today, all customer journeys start with questions. Empower your teams to answer them with Yext.

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