Search for Zendesk
Empower your customers and agents to self-serve and get direct, actionable answers to support questions.
Yext AI Search for Zendesk adds a world-class search experience to your help centre and agent workspace, seamlessly integrated with the Zendesk suite.
You can integrate search onto your:
Help Centre to answer customer questions faster
Ticket Request Form to deflect new tickets
Ticket Sidebar to improve your agent efficiency
We just finished the trial and are excited to start working with Yext. From what we have seen thus far, search functionality is greatly improved, and with a combination of communication and training, should help end-users self-serve much better moving forward.
Our Free Trial showed us how powerful Yext will be for us as we head into our busy holiday season! It will make our agents more efficient, our clients will get the information they need to self serve, and we will be able to capture data that will only make us better! We were happy to sign on the dotted line to partner with Yext.
Get Started in 3 Easy Steps
Get Started in 3 Easy Steps
Meet new customer demands — and keep agents happy — with AI search
Meet new customer demands — and keep agents happy — with AI search
X
Year-over-year increase in unique support queries, 2020-2021*
%
“Remote Support” and “Remote Help” searches receive a 75% CTR*
%
of agents report feeling overwhelmed by volatility in support requests**
Pick the right plan for your business.
Pick the right plan for your business.
All pricing below is in total, not per agent. Contact us to get started.
Includes
100 Entities/Documents
5,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
ADVANCED ANALYTICS
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Basic Support
Includes
1,000 Entities/Documents
20,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
ADVANCED ANALYTICS
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Basic Support
Includes
5,000 Entities/Documents
50,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
ADVANCED ANALYTICS
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Basic Support
Includes
Custom Entities/Documents
Custom Annual Searches
Features
Natural Language Understanding
Faceted Search
ADVANCED ANALYTICS
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Answer support questions before they become support tickets
Answer support questions before they become support tickets
Yext AI search understands natural language questions, interprets user intent, and delivers contextually relevant, direct answers. Help your customers and agents find the information they need, when they need it — all within Zendesk.
Improve ticket deflection and reduce resolution times
Lift the burden on your support team and empower customers to self-serve with a cutting-edge search experience on your Zendesk-powered help centre.
Increase customer satisfaction (CSAT)
Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions across your Zendesk-powered support experiences.
Gain new insights
See deep insights about your customers' search queries and journeys, and tie your search experience directly to cost savings.
Import content from anywhere
Map relationships and display results from any support-related content, whether or not it lives in Zendesk today.
