Search for Zendesk

Empower your customers and agents to self-serve and get direct, actionable answers to support questions.

Yext AI Search for Zendesk adds a world-class search experience to your help centre and agent workspace, seamlessly integrated with the Zendesk suite.

You can integrate search onto your:

Help Centre to answer customer questions faster

Ticket Request Form to deflect new tickets

Ticket Sidebar to improve your agent efficiency

Get Started in 3 Easy Steps

Step 1
Step 2
Step 3

Meet new customer demands — and keep agents happy — with AI search

X

Year-over-year increase in unique support queries, 2020-2021*

%

“Remote Support” and “Remote Help” searches receive a 75% CTR*

%

of agents report feeling overwhelmed by volatility in support requests**

Pick the right plan for your business.

All pricing below is in total, not per agent. Contact us to get started.

Base

£71/mo*

*Billed at £850 annually.

Request a demo

Includes

100 Entities/Documents

5,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Growth

£167/mo*

*Billed at £2,000 annually.

Request a demo

Includes

1,000 Entities/Documents

20,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Pro

£500/mo*

*Billed at £6,000 annually.

Request a demo

Includes

5,000 Entities/Documents

50,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Enterprise

Custom

Request a demo

Includes

Custom Entities/Documents

Custom Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Answer support questions before they become support tickets

Yext AI search understands natural language questions, interprets user intent, and delivers contextually relevant, direct answers. Help your customers and agents find the information they need, when they need it — all within Zendesk.

Improve ticket deflection and reduce resolution times

Lift the burden on your support team and empower customers to self-serve with a cutting-edge search experience on your Zendesk-powered help centre.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions across your Zendesk-powered support experiences.

Gain new insights

See deep insights about your customers' search queries and journeys, and tie your search experience directly to cost savings.

Import content from anywhere

Map relationships and display results from any support-related content, whether or not it lives in Zendesk today.

See how Yext AI search can help you simplify self-service.