Publications

CEI Report: Rethinking AI for 2023 and Beyond

Now is the time to learn how you can use artificial intelligence to power frictionless customer interactions.

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What's Inside

  • Four ways to rethink AI and elevate experiences

  • AI's real role in transforming knowledge management

  • Steps for making customer experiences more convenient, relevant and personalised

  • Emerging risk factors that threaten the success of AI investments

  • Predictions for the future of CX – and the role AI must play