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Study: Consumer Preferences for Resolving Support Issues
As the pandemic lingers, relying on digital experiences has become second nature for many consumers. Chief among those is receiving customer support from brands, when physically going into banks, health clinics, and other locations isn't as common.
No Cookies? No Problem: How ‘Digital Agility’ Can Help Marketers Meet Customers Where They Are In 2022
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The New Wave of Customer Support
Customer support teams are underwater. With the ecommerce market growing by 45% in 2020, historic demand has led to support ticket volume rising by 30% since last year. And the nature of these customer requests are only growing more complex in nature. How prepared are service teams to handle this modern era of customer support?