A recent Yext study found that 58 percent of customers prefer to resolve issues themselves with information from a company's website. Despite this preference, users are often met with self-service options that are unable to meet their expectations. This results in a poor CX and an influx of support tickets from frustrated customers who can't find what they need.
Fortunately, there's a better way — one that can deliver better experiences and ease the burden on your support teams.
Watch this 10-minute "micro" webinar to learn:
The importance of self-service in delivering an exceptional CX
How to calculate tickets generated from each stage of the customer support journey
Why upgrading your site search is the most effective way to decrease case creation
Check out this blog post for more about the topics covered in this webinar!