A recent Yext study found that 58 percent of customers prefer to resolve issues themselves with information from a company's website. Despite this preference, users are often met with self-service options that are unable to meet their expectations. This results in a poor CX and an influx of support tickets from frustrated customers who can't find what they need.
Fortunately, there's a better way — one that can deliver better experiences and ease the burden on your support teams.
Watch this 10-minute "micro" webinar to learn:
- The importance of self-service in delivering an exceptional CX
- How to calculate tickets generated from each stage of the customer support journey
- Why upgrading your site search is the most effective way to decrease case creation
Check out this blog post for more about the topics covered in this webinar!