The COVID-19 Vaccine and Beyond: Transforming the Citizen Search Experience


If there's one thing COVID-19 has taught us, it's that search has never been more critical. Citizens have flooded state and local government websites with questions as they scramble to learn about testing, safety regulations, policy measures, and more. As you prepare for vaccine distribution, how is your organization set up to provide clear, accurate answers to your citizens' questions and meet their expectations?

Watch this on-demand webinar to discover trending COVID-19 questions, how to battle misinformation, and how providing reliable, easy-to-find answers with direct calls to action can accelerate community trust and clear a path to reopen safely.

This webinar covered:

  • Common search queries about the COVID-19 vaccine
  • Key components to successfully launching an information hub
  • How and why the State of New Jersey Office of Innovation built a trusted source of information for navigating the COVID-19 pandemic
Christian J. Ward Headshot

Christian J. Ward

EVP, Chief Data Officer, Yext

Giuseppe Morgana Headshot

Giuseppe Morgana

Digital Director, Office of Innovation, State of New Jersey

Nick Sinai Headshot

Nick Sinai

Senior Advisor, Insight Partners & Former US Deputy CTO

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