Unlock and unsilo your company’s knowledge
of customers prefer support through an online knowledge base
The amount of money a typical organization employing 1,000 workers wastes annually searching for, but not finding, information
of consumers claim that easy access to information and support can make them fall in love with a brand
Good knowledge management necessitates a Knowledge Graph
Eliminate internal information silos
Centralize all support data for easy retrieval, including from sources like Zendesk, Salesforce Service Cloud, ServiceNow, and more.
Increase operational efficiency
Map the relationships between all support-related data, making it easy for all users to find content while allowing you to manage your information at scale.
Reduce support-related costs
Classify and cluster all support content - articles, guides, FAQs, tutorials, product manuals, help sites, etc. - in a single unified search experience so that both customers and agents can find what they need instantly.
Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.
Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.
Queries multiple data sources and aggregates the results in one unified experience. Integrates with third-party systems to return even more results to customers, all in one place.
Machine learning automatically reranks results based on user engagement data.
Track the savings associated with case deflection and identify content gaps that need to be addressed. Automatically groups similar searches, even if they contain different query phrasings, to improve search at scale.