How AI-led Insights Can Increase Impressions, Engagements

Yext

Oct 8, 2024

2 min

In an era of (seemingly) endless information, your customers are looking for facts they can trust. This trust is more than a "nice to have;" our research shows it's critical to driving conversions. When it comes to making a purchase decision, 91% of customers say it's important for a brand's online information to be accurate. And accurate information is key to loyalty and retention, too: 64% of customers say they will look for a different brand if they encounter inaccurate or missing information.*

In order to help customers trust (and choose) your brand when they search, your location listings need to be complete, accurate, and optimized. But as SEO constantly evolves, especially with new AI-driven features like AI Overviews, managing all this information is easier said than done. It's also difficult to know which changes and optimizations you need to make in a rapidly changing search landscape.

That's where Yext Listings Recommendations, which provides AI-led recommendations to brands looking to optimize their Google Listings, can make you stand out from the competition.

And we have the data to prove it. In a 10-week study, we found that brands who implemented suggestions from Listings Recommendations saw a relative increase in impressions by 11.27% — and 8.73% in engagement (clicks) on Google.

Become an expert in the modern customer journey — with a little help from AI recommendations

Let's take a look at how brands can take advantage of AI-powered recommendations to help drive more engagement.

With Listings Recommendations, you'll see targeted suggestions that can help you optimize your brands' listings to stand out in the modern customer journey. For example, you might see a recommendation that you should "add your Facebook, Instagram, and Twitter/X URLs to your listings to increase your probability of ranking higher in Google Search by 25%-35%."

By accepting these suggestions, multi-location brands are able to enhance their listings with the kind of detailed information that search engines reward — and that customers want to see — at scale. Implementing AI-led insights can save your team time, help you surface in more searches, and let customers make decisions based on more robust information they can trust.

The proof is in the results: that 11.27% increase in impressions and 8.73% increase in engagement.

Why Listings Recommendations?

Yext was first to launch Listings Recommendations to help customers accelerate discoverability and customer engagement.

What makes it unique? Yext combines AI models with the largest, most comprehensive set of structured business data, allowing us to proactively generate timely, accurate, and relevant suggestions for improving listings performance.

With our recent study demonstrating that accepting Listings Recommendations can positively impact a brand's performance on Google Listings at the individual location level, now is a great time to explore how you can take your listings management strategy to the next level.

Click here to learn more.

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