Integration Details

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Yext

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Zendesk
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Yext Search for Zendesk

Enhance your Zendesk help site with Yext AI Search

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, Zendesk believes that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

The Zendesk app allows you to quickly and easily add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite. The Yext Extractive QA algorithm searches unstructured data - such as your Zendesk help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets. Content is displayed in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval.

Improve ticket deflection and reduce resolution times

Lift the burden on your support team and empower customers to self-serve with a cutting-edge search experience on your Zendesk-powered help center.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions across your Zendesk-powered support experiences.

Gain new insights

See deep insights about your customers' search queries and journeys, and tie your search experience directly to cost savings.

Import content from anywhere

Map relationships and display results from any support-related content, whether or not it lives in Zendesk today.

To get started setting up Yext AI Search on your Zendesk Help Site, follow our hitchhiker guide: https://hitchhikers.yext.com/guides/integrating-zendesk/

Base

$71/mo*

*Billed at $850 annually.

Best for support teams with up to 2 agents

100 Entities/Documents

5,000 Annual Searches

Growth

$167/mo*

*Billed at $2,000 annually.

Best for support teams with up to 5 agents

1,000 Entities/Documents

20,000 Annual Searches

Pro

$500/mo*

*Billed at $6,000 annually.

Best for support teams with up to 15 agents

5,000 Entities/Documents

50,000 Annual Searches

Enterprise

Custom

Best for support teams with 15+ agents

Custom Entities/Documents

Custom Annual Searches

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