Yext Search for Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, Zendesk believes that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

The Zendesk app allows you to quickly and easily add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite. The Yext Extractive QA algorithm searches unstructured data - such as your Zendesk help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets. Content is displayed in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval.