Self-Service, Simplified
Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, customer support solutions.
Switching over to Yext, not just for search but also for knowledge management, has freed us from all of the baggage and tech debt that we had built up over the years with Elasticsearch.
There was an explosion to our call centers as we turned to ecommerce. We had a hunch that we would be able to alleviate some of that pressure, but the degree to which we were able to as a result of Yext was a pleasant surprise.
Being able to match the user's true question or query with the most accurate answers, that's the number one thing right now. And that’s what Yext Answers lets us do.
Learn with Yext
4 Steps To Evaluate Your Customer Support Journey — And What To Do Next
Research shows that customers spend more time online and have higher service expectations post-pandemic* — which means your organization’s customer
We integrate with best-in-class customer support software.
One platform. Many solutions for support.
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more.
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
