Self-Service, Simplified

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, customer support solutions.

Reduce Inbound Case Volume

Empower customers to self-serve by providing direct answers to questions, on and off your website, in chatbots, or in-app.

Improve Agent Time to Resolution

Streamline agent workflows with universal search delivering answers aggregated across knowledge bases, websites, and more.

Increase Operational Efficiency

Centralize all knowledge resources for easy retrieval — regardless of the data source, type, or location.

Increase Customer & Agent Satisfaction

Transform your support experience and make customers (and agents) happier and more engaged in the process.

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Whitepaper

The New Wave of Customer Support? AI Search

With contact rates and consumer expectations rising — even post-pandemic — support teams are facing a major challenge. But advances in AI can help. In this whitepaper, we’ll examine the three waves of customer support automation — and unpack how AI search is set to revolutionize the industry.

Whitepaper

Why search is the modern self-service solution.

85% of people would rather find information themselves than contact customer support. With a knowledge graph, better self-service is possible. Here's how.

4 Steps To Evaluate Your Customer Support Journey — And What To Do Next

Research shows that customers spend more time online and have higher service expectations post-pandemic* — which means your organization’s customer

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We integrate with best-in-class customer support software.

AI Search for Freshdesk

AI Search for Salesforce Service Cloud

AI Search for Zendesk

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more.

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.

See how Yext can help you deliver answers — wherever people search — so you can grow your business.

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