Self-Service, Simplified Logo

Self-Service, Simplified

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, customer support solutions.

Reduce Inbound Case Volume

Empower customers to self-serve by providing direct answers to questions, on and off your website, in chatbots, or in-app.

Improve Agent Time to Resolution

Streamline agent workflows with universal search delivering answers aggregated across knowledge bases, websites, and more.

Increase Operational Efficiency

Centralize all knowledge resources for easy retrieval — regardless of the data source, type, or location.

Increase Customer & Agent Satisfaction

Transform your support experience and make customers (and agents) happier and more engaged in the process.

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The New Wave of Customer Support? AI Search

Whitepaper

The New Wave of Customer Support? AI Search
With contact rates and consumer expectations rising — even post-pandemic — support teams are facing a major challenge. But advances in AI can help. In this whitepaper, we’ll examine the three waves of customer support automation — and unpack how AI search is set to revolutionize the industry.
Why search is the modern self-service solution.

Whitepaper

Why search is the modern self-service solution.
85% of people would rather find information themselves than contact customer support. With a knowledge graph, better self-service is possible. Here's how.
4 Steps To Evaluate Your Customer Support Journey — And What To Do Next
4 Steps To Evaluate Your Customer Support Journey — And What To Do Next
Research shows that customers spend more time online and have higher service expectations post-pandemic* — which means your organization’s customer
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Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more.

Help Site Search

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

Case Form Deflection

Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

Agent Desktop Search

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

SEO for Help Center

Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.

In-App Support