With today's consumers increasingly looking for self-service options to answer their questions rather than having to call a help center, it's more important than ever for businesses to have a platform where customers can get answers in real time.
However, it's critical for businesses to sport a support team that can positively influence the customer experience and overall satisfaction. After all, there's nothing more powerful at turning around a bad customer experience than a highly competent customer success representative who can quickly and fully answer questions.
Join TSIA's George Humphrey and Yext's Duane Forrester as they discuss such critical customer success topics as:
How to align your web experience with the best user experience
The potential impacts of bringing on skilled customer success experts
The benefits of a cohesive search ecosystem that makes your complete documentation, information, and product/service data available to your CS team