How Samsung is Preparing its Support Center for the Holiday Season

Learn from one of the most successful technology brands in the world on how to better serve customers in the upcoming holiday season.

With the ecommerce market growing at a historic pace, a deluge of support tickets have followed. And retail, CPG, and DTC brands are bracing for the next wave: the holiday season.

Join Yext's Lee Zucker, Head of Industry, CPG/DTC and Retail, and Joe Jorczak, Head of Industry, Service & Support, in a conversation with Samsung on a variety of topics, including:

  • The state of the industry in ecommerce, and the growing need to scale customer support solutions during busy seasons like the winter holidays

  • How customer support influences purchase decisions and long-term brand loyalty

  • Samsung's approach to customer experience and how that's intertwined with its support channels

Within just a few months, Samsung experienced a significant lift in NPS and CSAT by launching a Yext-powered Help Site. Click here to learn more.

Scott Messina
Director of Search & Design Strategy
Lee Zucker
Head of Industry, CPG/DTC and Retail
Joe Jorczak
Head of Industry, Service & Support