The Call Center Is Your Cost Center


As people have been forced to stay in, and live just about every aspect of their lives online, consumer and patient behaviors — and their expectations — have changed dramatically.

Our "Becoming Your Digital Best" video series explores the latest research regarding the digital transformation in healthcare that has accelerated at warp speed due to COVID-19.

In The Call Center Is Your Cost Center, you'll discover:

  • Where healthcare organizations are financially winning and losing
  • How call centers are impacting organizational budgets
  • Tips to ensure you are channeling the right patients or consumers to your call center, and supporting everyone else with helpful answers digitally
Carrie Liken Headshot

Carrie Liken

Head of Industry, Healthcare

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