As people have been forced to stay in, and live just about every aspect of their lives online, consumer and patient behaviors — and their expectations — have changed dramatically.
Our "Becoming Your Digital Best" video series explores the latest research regarding the digital transformation in healthcare that has accelerated at warp speed due to COVID-19.
In The Call Center Is Your Cost Center, you'll discover:
- Where healthcare organizations are financially winning and losing
- How call centers are impacting organizational budgets
- Tips to ensure you are channeling the right patients or consumers to your call center, and supporting everyone else with helpful answers digitally