Webinar

Three Ways to Improve CSAT with a Lean Support Team

Tuesday, Sep 28, 2021 1:00 PM EDT

In this webinar, we’ll discuss strategies for building and scaling a modern service and support model in this challenging macro environment.

Job hiring and retention hasn't been the same over the last year plus. Survey data shows that the percentage of organizations who say that recruiting qualified candidates is "very difficult" has tripled compared to before the pandemic. And customer service and support roles are some of the most difficult to fill and retain over time.

In this webinar, we discuss how using automated tools can help reduce the strain on your support teams, including:

  • How to support the 86% of customers who say that it's important for them to resolve their issues independently

  • Tools to increase productivity and boost morale of customer support teams

  • Using AI-powered search to deflect case forms before they're submitted

Joe Jorczak
Head of Industry, Service & Support
Katherine Ludwig
VP of Platform Services and Support