Webinar

Three Ways to Improve CSAT with a Lean Support Team

Video

Job hiring and retention hasn't been the same over the last year plus. Survey data shows that the percentage of organizations who say that recruiting qualified candidates is "very difficult" has tripled compared to before the pandemic. And customer service and support roles are some of the most difficult to fill and retain over time.

In this webinar, we discuss how using automated tools can help reduce the strain on your support teams, including:

  • How to support the 86% of customers who say that it's important for them to resolve their issues independently
  • Tools to increase productivity and boost morale of customer support teams
  • Using AI-powered search to deflect case forms before they're submitted
Joe Jorczak Headshot

Joe Jorczak

Head of Industry, Service & Support

Katherine Ludwig Headshot

Katherine Ludwig

VP of Platform Services and Support

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