Deliver a Seamless Experience with In-App Support

A “digital concierge” for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.

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Bring support inside your product

57%

of consumers are frustrated with inconsistent answers across chatbot and human-assisted service

51%

of executives believe that chatbots cannot understand the context to provide necessary support

1/5

mobile users actively seek in-app support

Answer customers’ questions right where they are

Deliver targeted support

Allowing customers to seek help right within your app makes for a superior user experience.

Reduce friction and increase convenience for consumers

Embedded product support and recommendations save customers from the repetition often associated with being shuffled among various support channels.

Deploy a powerful search experience

Add just a few lines of code to deploy natural language search, without incurring costs for your support team.

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext AI Search for Zendesk
Salesforce Service Cloud - Deprecated
LivePerson
Yext AI Search for ServiceNow

A single answer extracted from a larger set of results

Document Search

New options to build a completely custom search frontend including two Answers SDKs and the Answers API

Custom Answers Frontend Options

Uses neural networks to understand the true meaning behind the query and maps the most relevant results from the Knowledge Graph

Semantic Text Search

Resources for Customer Support