Upgrade Your Support Experience with Yext Search for Freshdesk

Yext integrates directly within Freshdesk to help customers and agents resolve support issues faster.

Freshdesk is better with Search

By adding Yext Search to your Freshdesk instance or Messaging Bot, you can eliminate information silos and deliver the right content to every support query. That means fewer tickets, faster resolutions, and an improved experience for customers and agents alike.

Fewer tickets

Help customers help themselves before they submit a support request.

Faster resolution

Solve cases more efficiently by providing agents with the knowledge and resources they need in a unified search experience.

Happier customers

Simplify the customer support journey with search that uses a Natural Language search experience to interpret customer questions and provide direct answers.

How does it work?

The image shows a web of content that is interconnected.
Step 1: Unify your support content

Consolidate help articles, guides, FAQs, documents, and other resources with just a few clicks.

Customer types "Paying my bill" to the subject line of a contact form and results on how to pay a bill appears, allowing visitors to self-serve.
Step 2: Surface relevant information

Return helpful content throughout your Freshdesk ecosystem with a simple, unified search experience.

Step 3: Improve your support experience

Identify and fill content gaps to ensure customers and agents can find the information they need.

Real businesses. Real results.

loading icon

Give users the content they need — wherever they need it.

loading icon