Upgrade Your Support Experience with Yext Search for Freshdesk
When support-related content can't be easily found, it leads to mounting tickets, long wait times, and a lot of frustration. Fortunately, Yext – Freshdesk's first federated search partner – can help.
By adding Yext's powerful AI search technology to your Freshdesk instance or Messaging Bot, you can deliver the right content to every support query. And that means fewer tickets, faster resolution, and a far better experience for customers and agents alike.
Pick the right plan for your business
Includes
100 Entities/Documents
5,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Data Connectors
Setup & Support
Basic Support
Online Training + Community
Includes
1,000 Entities/Documents
20,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Data Connectors
Setup & Support
Basic Support
Online Training + Community
Includes
5,000 Entities/Documents
50,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Data Connectors
Setup & Support
Basic Support
Online Training + Community
Includes
Custom Entities/Documents
Custom Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Data Connectors
Setup & Support
Custom Support
Yext takes customer support to the next level.
Eliminate information silos
Improve ticket deflection and reduce ticket resolution times
Increase customer satisfaction (CSAT)
Gain valuable insights
Schedule your personal demo
Learn how the Yext Answers Platform empowers customers and agents to self-serve. What happens next?
A team member will schedule a short call to align on your customer support workflows.
We'll follow up with a personalized search consultation and demo of the Yext support solutions that best serve your customers and support agents. Today, all customer journeys start with questions. Empower your teams to answer them with Yext.
