Strengthen Loyalty Through a Better Patient Experience

Improve measures of loyalty and service recovery by elevating the digital patient experience and gaining insight into your organization's performance from digital marketing to care evaluation.

How to Strengthen Patient Loyalty

Consolidate Patient Surveys and Reviews

Improving your patient experience starts with evaluating the status quo. Consolidate your patient survey results and reviews to see the full picture, from overall patient sentiment to opportunities for service recovery.

Understand Patient Sentiment

Identifying areas of opportunity is critical for reducing patient drop off. Understand patient sentiment across the continuum of care so you can take action at the appropriate places.

Take Action on Patient Insights

Take action on patient insights to strengthen loyalty to your organization, from responding to patient reviews in a HIPAA-compliant manner to improving service recovery within your health system.

Strengthen and amplify your marketing strategy with the Yext Knowledge Graph

The Yext Healthcare Knowledge Graph is purpose-built to store and structure all the public-facing facts about your healthcare brand — and the relationships between them — so your organization can deliver correct answers to intelligent services and the consumers who use them.
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