A CX Moment: Conversations with Zendesk

It’s an upside-down world right now. As we all begin to deal with shifting customer demands, let’s talk things out.

Many companies are investing in better self-service–from help centers to chatbots–to mitigate rising customer support interactions. But not everyone thinks about also optimizing their search functionality. Join Katie Ludwig and Sarah Reed to hear about the power of self service and search. Katie will share how Yext leverages Zendesk and how you can use modern search to better your CX.

This is an immersive open conversation with Q&A.

Katherine Ludwig
VP of Platform Services and Support
Sarah Reed
Sr. Director of Content and Event Marketing