Centralise All Support Content in an AI-Ready Knowledge Base

A graph-based “one-stop shop” for all the information your support teams need.

Unlock and unsilo your company’s knowledge

%

of customers prefer support through an online knowledge base

$M

The amount of money a typical organisation employing 1,000 workers wastes annually searching for, but not finding, information

%

of consumers claim that easy access to information and support can make them fall in love with a brand

Good knowledge management necessitates a Knowledge Graph

Eliminate internal information silos

Centralise all support data for easy retrieval, including from sources like Zendesk, Salesforce Service Cloud, ServiceNow, and more.

Increase operational efficiency

Map the relationships between all support-related data, making it easy for all users to find content while allowing you to manage your information at scale.

Reduce support-related costs

Classify and cluster all support content - articles, guides, FAQs, tutorials, product manuals, help sites, etc. - in a single unified search experience so that both customers and agents can find what they need instantly.

A single answer extracted from a larger set of results

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A machine-learning mechanism that continuously reorders results based on user engagement to optimise search performance

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Real-time insights into what people are searching for and how they're asking questions.

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One platform, many solutions for Support