Centralise All Support Content in an AI-Ready Knowledge Base
A graph-based “one-stop shop” for all the information your support teams need.
Unlock and unsilo your company’s knowledge
Unlock and unsilo your company’s knowledge
%
of customers prefer support through an online knowledge base
$M
The amount of money a typical organisation employing 1,000 workers wastes annually searching for, but not finding, information
%
of consumers claim that easy access to information and support can make them fall in love with a brand
Good knowledge management necessitates a Knowledge Graph
Good knowledge management necessitates a Knowledge Graph
Eliminate internal information silos
Centralise all support data for easy retrieval, including from sources like Zendesk, Salesforce Service Cloud, ServiceNow, and more.
Increase operational efficiency
Map the relationships between all support-related data, making it easy for all users to find content while allowing you to manage your information at scale.
Reduce support-related costs
Classify and cluster all support content - articles, guides, FAQs, tutorials, product manuals, help sites, etc. - in a single unified search experience so that both customers and agents can find what they need instantly.
Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.
App Directory Integrations
Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.
A single answer extracted from a larger set of results
Machine learning automatically reranks product results based on user engagement data
Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.
One platform, many solutions for Support
One platform, many solutions for Support