Provide the Public with Accurate Information
As information changes by the minute, give people a single, central place where they can ask questions and get answers — about reopening policies, employment benefits, executive orders, CDC guidance, and more — without flooding your hotline.
How to Provide Accurate Information
Answer Every Question
Answer every consumer question — not just product-related ones — to create a great customer experience that keeps people coming back to your brand.
Understands Natural Language
Leverage natural language processing (NLP) to understand the meaning and context behind search queries — in the ways people actually ask them.
Capture Customer Search Data
Optimize the customer journey and your retention strategies with search and conversion path data that show what customers want and how they shop.
Connect Yext to the business tools and tech you already use.