Yext Reviews

Star in intelligent search.

Your customers are your most important source of feedback. Their ratings and reviews impact how search engines and other customers make decisions about your brand everyday. If you don’t pay attention to this important source of customer feedback, you could be leaving revenue on the table.

Yext Reviews helps you generate authentic, first-party reviews directly from your customers, which can help you stand out in today’s new search experiences. And you can monitor and respond to reviews across the Knowledge Network, uncovering new opportunities to improve your operations and win more business.

Learn how leaders across industries use Yext Reviews to star in search:

Making our guests feel at home is at the core of who we are, and so reviews represent an invaluable opportunity to help people understand the welcoming Denny’s culture through authentic guest experiences. Yext Reviews provides an easy way to invite our guests to review us online and spread the word.

JOHN DILLON, CMO, DENNY'S

In big-ticket retail, most customers make purchases every few years, so every interaction with our brand matters. That’s what led me to online reviews — I began to wonder how we could start capturing these more efficiently to improve customer engagement and response. Unlike most retailers who silo social into a separate category, we place the same amount of weight on both in-store and online reviews. That is why I am so happy that we have Yext in our corner.

DAVID BUCKLEY,, CMO, SEARS HOMETOWN AND OUTLET STORES (SHOS)
FTD Flowers

Since FTD's business relies heavily on prompt and efficient fulfillment and delivery service, online review tracking and engagement is paramount to its local customer service focus. Reviews are a critical component of our online strategy, which is why we love leveraging the robust review monitoring component of Yext. The most important part of our review tracking is awareness. We want to ensure our member florists know what people are saying about them — that's the first step to improvement.

DAN BORON, VICE PRESIDENT OF ECOMMERCE, FLORIST DIVISION, FTD
Driven Brands Customers

We always tell franchisees that if they want to be notified when a review is left — both positive and negative — for one of their location pages, we have the ability to set that up through Yext.

MATT LABUDA, DIRECTOR, DIGITAL MARKETING, DRIVEN BRANDS (MEINEKE CAR CARE CENTER PARENT COMPANY)

See how your business can deliver verified answers to searching consumers, helping drive discovery and revenue.