Give Your Support Teams the Gift of Search
Tis the season of search: the busiest time of the year for customers to search online. But if they can't find what they're looking for, support calls will soon start to snowball.
Answer support questions before they become support tickets. Help customers self-serve with Yext's modern, AI-powered solutions.
This holiday season, give the gift of AI search.
Thousands of brands deliver millions of answers with Yext
Simplify self-service with a world-class search experience
Learn more about our Support Solutions solutions
Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more.
Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Agent Desktop Search
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
SEO for Help Center
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.
In-App Support
A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
%
Of your FAQs could be answered by direct answers
%
Click through rate of searches for “Remote Support” and “Remote Help”
Switching over to Yext, not just for search but also for knowledge management, has freed us from all of the baggage and tech debt that we had built up over the years with Elasticsearch.
There was an explosion to our call centers as we turned to ecommerce. We had a hunch that we would be able to alleviate some of that pressure, but the degree to which we were able to as a result of Yext was a pleasant surprise.
Yext has been a game-changer in getting real-time insight and producing content that answers those questions and directs customers to the right place. The control and visibility allows us to turn those situations into action and it's been brilliant.
Yext has given us such efficiency. That's beyond valuable to a small team like ours.
Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.
Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.
A new framework that makes it easy to add content to your CMS from a variety of sources including a web crawler. Building your own CMS just became easier than ever.
Understand exactly what questions your customers are asking along with the specific results they receive, so you can better understand how to improve their experience.
Create a customized look and feel for your search experience, while still using Yext's powerful Search algorithms.
