​Give Your Support Teams the Gift of Search

Tis the season of search: the busiest time of the year for customers to search online. But if they can't find what they're looking for, support calls will soon start to snowball.

Answer support questions before they become support tickets. Help customers self-serve with Yext's modern, AI-powered solutions.

This holiday season, give the gift of AI search.

Image of a support representative headset and search results with holiday lights and gold sparkles in the background.

Thousands of brands deliver millions of answers with Yext

Simplify self-service with a world-class search experience

Learn more about our Support Solutions solutions

Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more.
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Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
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Agent Desktop Search
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
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SEO for Help Center
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.
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In-App Support
A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
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%

Of your FAQs could be answered by direct answers

%

Click through rate of searches for “Remote Support” and “Remote Help”

The Answers Platform
Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.
App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Search for Salesforce Service Cloud
Yext Search for ServiceNow
LivePerson
Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.
Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.
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A new framework that makes it easy to add data to your Knowledge Graph from a variety of sources including a web crawler. Building your own Knowledge Graph just became easier than ever.
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Understand exactly what questions your customers are asking along with the specific results they receive, so you can better understand how to improve their experience.
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Create a customized look and feel for your search experience, while still using Yext's powerful Search algorithms.
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See how Yext can help you deliver answers wherever people search so you can grow your business.