​Give Your Support Teams the Gift of AI Search

Tis the season of search: the busiest time of the year for customers to search online. But if they can't find what they're looking for, support calls will soon start to snowball.

Answer support questions before they become support tickets. Help customers self-serve with Yext's modern, AI-powered solutions.

This holiday season, give the gift of AI search.

Learn more about our Support Answers solutions

Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more.

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Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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SEO for Help Center

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

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In-App Support

A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.

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90%

Of your FAQs could be answered by direct answers

75%

Click through rate of searches for “Remote Support” and “Remote Help”

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext AI Search for Zendesk
Yext AI Search for Salesforce Service Cloud
ServiceNow Help Article Connector
LivePerson

Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.

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Knowledge Graph

A single answer extracted from a larger set of results

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Document Search

Create and manage integrations with one user-friendly tool

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Data Connectors

Real-time insights into what people are searching for and how they're asking questions.

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Advanced Analytics

New options to build a completely custom search frontend including two Answers SDKs and the Answers API

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Custom Answers Frontend Options

Support Answers Resources

Support Answers Customers