Product Reviews

Drive More Conversions with Customer Feedback

Build shopping excitement and trust that fosters more purchases.

Review management impacts your bottom line


of consumers expect brands to respond to their negative reviews within a week*


consumers worldwide make the effort to read reviews before buying products**


of shoppers say they trust the reviews they read online as much as personal recommendations***

Build brand credibility and drive sales

Centralise customer feedback

Take advantage of Yext's direct integrations by pulling in all of your product reviews across the knowledge network in a single dashboard, keeping you informed at scale.

Understand customer sentiment

Collect, moderate and respond to customer reviews at scale. Identify reoccurring keywords to build personalised dynamic responses that address specific issues.

Amplify Reach

Drive more traffic, boost brand discovery and improve conversions by pushing reviews to Yext's 200+ publisher network.

Capture insights into product attributes

Use Yext's prebuilt reports, or create your own, to view your average rating, review count, response time and more. Leverage natural language sentiment analysis tools to decipher customer feedback and easily export insights to share with colleagues.

An analytics tool that uses natural language processing to identify important keywords in reviews and assigns a positive or negative score to the modifiers.

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Build pages that answer frequently asked questions about your company and improve your ranking in search.

The opportunity to view, filter, label and analyse reviews left for you all around the web.

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A response tool leveraging Sentiment Analysis to create dynamic, on-brand review responses.

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One platform, many solutions for Commerce

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See how Yext can help you deliver answers wherever people search so you can grow your business.