Empower Customers and Agents to Self-Serve with Yext Support Answers

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.

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AI Search for Zendesk

Add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite.

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Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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SEO for Help Center

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

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In-App Support

A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.

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Knowledge Base

A graph-based "one-stop shop" for all the information your support teams need.

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Community Search

Search through your web community's posts and surface answers that come directly from your own users.

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Developer Doc Search

Provide advanced self-service with a search solution that can make sense of in-depth technical articles.

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90%

Of your FAQs could be answered by direct answers

75%

Click through rate of searches for “Remote Support” and “Remote Help”

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Zendesk Guide App
Salesforce Service Cloud
Voicify
ServiceNow
LivePerson

Unlike legacy site search, which just returns links to webpages, Yext gives direct, actionable answers to your customers' questions. The Yext Knowledge Graph stores and maps the relationships between your help articles, guides, FAQs, tutorials, product manuals, and other data sources, and brings it all together into a single, unified search experience. With Yext, you can manage your data at scale while your customers and agents troubleshoot on their own.

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Knowledge Graph

Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.

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Direct Answers, Not Links