Your customers are organically leaving reviews about your business around the web, but more reviews means more data and thus more insights into what people think about your business. Review generation helps you get more reviews to become a more trustworthy brand and to provide a more personalised customer experience. Generating first party reviews gives you the opportunity to display them on your website or for marketing collateral.
One of the best ways to generate more reviews is simply to invite your customers to leave one. Yext has pre-built review invitations in both email or text message templates, which are populated with relevant information about your brand to make this a quick and easy process. You can also customise and create your own templates directly within the Yext platform!
Review Generation URLs
Generate more reviews by distributing a simple URL to your customers. Each entity that is configured to generate reviews has a unique Review Generation URL that a customer can visit to leave a review. These are the same URLs which are included in invitations sent through Yext; you can share this URL in a variety of creative ways to generate more reviews like adding it to a business card, an advertisement or on a receipt.
In Review Generation there are a variety of settings that you can configure to match your goals when it comes to sending invitations. These include controlling how many email or text messages invites are sent a day, how many times you can contact one single customer, the ability to turn on/off 1st party submission pages, turn on/off review quarantine (a waiting period before a review goes live) and more!
Review Generation Metrics
The Review Generation tab includes a variety of metrics for you to better track and manage your reviews. These include success rate, average rating from generation and conversion rate. These are all available to give you a better understanding of how successful your review generation efforts are.
App Directory Review Partners
Yext App Directory has partnered with several different companies to offer you a better review generation experience. Our partners provide a variety of services to improve your review experience like importing contact information, using other mail services and more!
One Platform. Unlimited Solutions.
One Platform. Unlimited Solutions.
Delight customers and drive revenue.
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve.
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
A “digital concierge” for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
Supercharge discovery and conversion.
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Boost employee productivity and satisfaction.
Employees need company information to do their jobs. Make it easy, fast and fun to find with AI-powered workplace search solutions from Yext.
Build a world-class search experience.
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers platform provides the building blocks to create a bespoke search experience.