Filters, Facets, and Sorting

In order to provide users with the best possible search experience, both pre and post search, Yext provides a number of tools for administrators and searchers in order to refine the search experience and find the answer they are looking for. Facets and Filters are useful methods for refining your search results using various characteristics of your content, while Entity Sorting is the ability to manage the order in which the entities appear within a vertical.

Static Filters

Filters allow users to refine results "pre-search", since they are not dependent on the search query. They often supplement the query typed into the search bar. Some popular filters include distance, sizing and category. For example, in a location search, a user could use a static filter to indicate the maximum distance of results they want to display, such as "less than 25 miles away."

Facets

Facets allow users to refine results based on particular criteria post-search, since facets are dependent on the search query. For example, if you search for "formal shoes," you are able to refine the results using the facet, "Heel height" = "under 3 inches," criteria that is specifically relevant to shoes.

Default Sorting

The Search configuration has a default sorting built into the backend that does not require any setup called "Relevance" sorting. The algorithm has several components which make up the ranking logic but the main ones are 1) Location Radius with Location Intent 2) Relevance and 3) Location Distance. While each search experience is unique, Yext's Data Science team has built in default sorting to get you up and running as easily as possible.

Custom Sorting

Allows users to sort the order of results based on criteria of choice. The sort options are set by the Administrator and include Relevance, Random Relevance, Distance and Ascending, or Descending of a custom field.

Applied Filters

Both Universal or Vertical results can display facets in the Applied Filters bar. Searchers can easily see which filters are modifying the search results. Administrators also have the ability to customize key aspects to improve upon the search experience. For example, you can also set these filters as removable, which will allow that when clicked will remove the filter and trigger a new search.

Want to become a Yext Expert?

Join Hitchhikers, the new Yext training platform and community, to test your knowledge, earn badges, and engage with the experts.

Create your free account

One Platform. Unlimited Solutions.

Drive revenue and delight customers

Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.

Learn More

Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.

Learn More

Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.

Learn More
Learn More

Empower customers and agents to self-serve

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

Learn More

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

Learn More

Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

Learn More

Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.

Learn More

Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.

Learn More
Learn More

Increase sales

Connect customers with relevant products, services and experiences from search to checkout.

Learn More

Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.

Learn More

Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.

Learn More

Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.

Learn More

Make it easier for customers to find your products by connecting your physical and digital storefront.

Learn More

Tailor product data in bulk to easily update information wherever customers shop your inventory.

Learn More

Effectively manage all of your product data in one place and easily share details to third-party marketplaces.

Learn More

Build shopping excitement and trust that fosters more purchases.

Learn More

Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey

Learn More
Learn More

Improve employee productivity and satisfaction

Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.

Learn More

Build custom experiences fast

Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.

Learn More