Customers ask questions about your business wherever it is most convenient. This could be on your website or on one of the countless 3rd party sites. Q&A makes it easy to manage all of the incoming questions in one spot to save you time and headache while also providing a better customer experience by delivering answers to customer questions faster.
Google has Q&A on their listings for customers to view and ask questions. The Yext platform provides a one stop shop to manage all of your questions by pulling in all questions as soon as they are asked, as well as any answers that other Google users provide. You can then easily answer these questions directly in Yext, and the answers will be syndicated back to your GMB listing.
First Party Q&A
In addition to Google Q&A Yext provides the ability to enable First party Q&A so customers can ask you questions directly on your First Party properties, like within Search or Pages. These questions are pulled into the same place as your other Q&A within Yext, so you can easily manage all your questions from a single platform. Responding to First Party Q&A triggers an email to the customer, which means the user asking the question will have an updated response from your business as quickly as you can respond.
One Platform. Unlimited Solutions.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.