Review Monitoring
There's no shortage of places where consumers can leave you feedback, and with multiple locations listed across hundreds of sites, simply staying on top of it all can seem insurmountable. Review Monitoring leverages Yext's direct integrations with sites across the Publisher Network to pull all your reviews, from every location, into a single dashboard so you can stay informed at scale.
Real-Time Content
Your customers are leaving reviews about your brand all around the web and Yext provides one unified platform to view that feedback in real-time. Using direct API integrations and webhooks, you'll get to see what your customers are saying and use that information to provide a better experience.
Notifications
Review Notifications alert you the moment Yext detects a new review. Schedule updates to come via email or SMS as you get reviews, or on a cadence that works with your schedule.
Filtering
Easily filter through your reviews to find a subset that matches a certain criteria. Yext allows you to filter using rating, language, date, content, keywords, whether it has been responded to and a number of other available options.
Review Labels
Categorise reviews with similar characteristics within your account using labels. Simplify reviews management by applying labels manually or through review labelling rules.
Analytics
Yext layers on a robust set of analytics to analyse your reviews that includes dashboards, pre-built insights, Competitive Intelligence, Sentiment Analysis and more. Administrators can use these analytics to increase star rating, prioritise informed improvements and more.
The Yext Publisher Network
Promote your brand around the web
App Directory Partnerships
Out-of-the-box integrations
One Platform. Unlimited Solutions.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
A “digital concierge” for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
Increase sales
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers platform provides the building blocks to create a bespoke search experience.
Explore Related Features
Explore Related Features