Review Analytics
Yext provides out-of-the-box metrics to easily track reviews performance all in one platform. Businesses can utilize these insights to make informed business decisions and improve their review management program
Reviews Insights
Reviews Insights comes with a variety of metrics that are built to provide an overall assessment of your review performance. Metrics include review breakdown by site (i.e. Facebook, Google, Yelp, etc), rolling average rating to show your average rating across all sites overtime, location performance to see how each individual location is performing, rating distribution to view distribution of star ratings, and much more!
Reviews Competitive Intelligence
Understanding the context of your reviews is just as important as the actual rating itself. Averaging 3.5 stars is great if your nearby competitors are averaging 2 stars, however, if your local competitors nearby are scoring 4 stars, there are likely some improvements you can make. Reviews Competitive Intelligence helps you to track named competitors and their star ratings across Google, Facebook, and TripAdvisor.
Sentiment Analysis
Your customers are already giving you feedback about your customer experience through reviews, you just need to listen. Sentiment Analysis helps you understand and analyze those reviews that customers are already leaving about your brand. Using natural language processing, Sentiment Analysis helps identify important keywords in your customers' reviews and assigns a positive or negative score based upon the modifiers describing the keywords.
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Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Increase sales
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.
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