Build Brand Trust and Boost Rankings With Reputation Management for Branches & Professionals
Reviews are the new referral – monitor, respond to, and generate reviews to win more business – all while adhering to financial services and insurance regulations, like the SEC, FINRA, CFPB, and more. Yext was also voted as a "Leader" by G2 for the best online reputation management software in 2021.*
Your reputation impacts your business
of prospects found reviews important to the financial professional customer journey**
Yext customers that respond to reviews are rated .36 stars higher than those that don’t***
Yext financial service and insurance customers that generate reviews are rated 1.1 stars higher than those that don't***
Maximize your reputation to stand out in search
Centralize customer feedback
Pull in all your reviews, for every branch and professional, from sites like Google, Facebook, Yelp, and more into a single, centralized dashboard. And by setting up labeling rules and notifications, you can organize your reviews better and ensure they're seen by the right people as they come in.
Personalize responses at scale
Craft thoughtful, on-brand review responses by combining dynamic response building blocks with personalized messaging — not templates.
Take advantage of flexible workflows
Specify user permissions and workflows that fit your teams' needs, ensuring your reputation management work complies with your brand standards.
Ask for more feedback
Request authentic reviews from your customers. Then add those reviews to your pages to enhance your website experience and increase conversions.
Analyze reputation insights
Use Yext's prebuilt reports, or create your own custom dashboards to view your average rating, review count, response time, and more — and easily export these insights to share them with anyone who needs to see. And with natural language sentiment analysis tools, you can now truly understand what your customers are saying about you.
Track competitors and trends
You can't tell whether you're winning if you can't see the scoreboard. Understand your ratings in context by tracking up to 5 local competitors.
Explore the integrations and platform features that help you deliver cutting-edge, AI-powered search experiences.
The opportunity to view, filter, label, and analyze reviews left for you all around the web.
A response tool leveraging Sentiment Analysis to create dynamic, on-brand review responses.
A process for sending invitations through Yext to your customers, requesting authentic 1st Party reviews.
A tool that can be used to categorize reviews with similar characteristics within your account to help organize and prioritize next steps.
An analytics tool that uses natural language processing to identify important keywords in reviews and assigns a positive or negative score to the modifiers.